ProData Computer Services, Inc. General FAQ's

Frequently Asked Questions

1. Will your products work with an IBM i/OS version upgrade?

All currently supported versions of our software are compatible with all versions of IBM i OS and OS/400 version V4R5 and above. ProData is part of IBM's Partners in Development which gives us advanced information concerning IBM i OS upgrades. We would recommend that you use the currently supported version of any of our software products with the latest release updates applied when upgrading to a new OS level. For assistance in determining the currently supported version of software and the latest release updates, please contact our Technical Support staff at: help@prodatacomputer.com or call our Customer Service group at 1.800.228.6318.

2. How do I make documentation available on the IBM i/iSeries/AS400 from ProData's CD?

Using Windows 98 or higher:

Select START using the right mouse button, then select EXPLORE
From EXPLORE... select TOOLS
From TOOLS........ select MAP NETWORK DRIVE
Key in Path & \\(system name).appn.sna.ibm.com
Check the box to reconnect at log on.
With the documentation CD in the cd tray, select PRODATA and drag and drop to the assigned drive. The documentation now resides on the IBM i.

3. Are your products tier priced?

No, there is a flat charge for each IBM i/iSeries/AS400. Call us at 1-800-228-6318 or email the sales department for pricing information today.

4. How can I get a trial of your products?

1. Download from the web site (www.prodatacomputer.com).
2. Email us at sales@prodatacomputer.com and we will email it back to you.
3. Call us at 1-800-228-6318 and we will mail it to you.

5. Are there maintenance plans available?

Yes, there are maintenance plans for DBU, DBU Audit Journal Plug-in, DBU/JDE Plug-in, DBU RDB, RDB Connect, SQL/PRO, DBUnifier, RSP, and STE.

6. What does maintenance cover?

Annual maintenance covers new releases, operating system changes, fixes, DBUPTF support, WEB site and the technical help line.

7. What if my maintenance is not current?

Call 1-800-228-6318 and you will be re-invoiced for maintenance. If you are not on the current version of DBU, it will be sent to you. The new version will work for 30 days without a permanent code. Upon receipt of payment, you will receive a permanent access code.

8. What are your disaster recovery procedures?

Execute DBU. If DBU has never been loaded on that system, DBU will run for 30 days without any codes. If DBU had been loaded in the past, DBU will display the message that your '30 day trial has expired'. There are two options available to reset DBU on the disaster system.

1) Contact ProData at 800.228.6318 for a disaster code. You will need to provide the disaster system serial number and the date of the test. Office hours are Monday thru Friday 7:30am - 5:00 pm. CST.

2) If this is a planned disaster recovery test, call ProData prior to your test to receive the disaster code. You will need to provide the disaster system serial number and the date of the test.

You can also use the Customer Login available on our web site.

9. What is an ISO image?

An ISO image (or .ISO file) is a computer file that is an exact copy of an existing file system. The ISO Image file contains all of the folder and/or file structure for the CD Disk in a compressed form.